Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue?
With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them.
Private notes for Awesome Support
Let agents communicate with each-other without the customer seeing it. An agent can also transfer a ticket to a colleague with a private note attached.
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Awesome support Private Notes.jpg -
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