My Facebook ad account got stopped. What can I do?

[XoInlove]

If our ad account gets shut down, can we get our money back from Facebook?

 

[Owercull]

Give back what money?

 

[XoInlove]

Give back what money?

When we link a card to our Facebook ads, it takes about the same amount of money as the ad spend. But if the ad account gets shut down, will that money come back to us?

 

[Owercull]

When we link a card to our Facebook ads, it takes about the same amount of money as the ad spend. But if the ad account gets shut down, will that money come back to us?

A while back—things might be different now—I had some leftover money in my account that I couldn’t spend. I reached out to Facebook help, and they sent the money back to my card.

 

[WetSizzlin]

Facebook decides if they’ll give your money back, and they look at each situation one by one. Make sure to share anything important that helps explain why you want a refund.