Facebook employees getting fired. How it will effect customer support?

[Delingha]

The support I received from Facebook recently has produced minimal outcomes. Do you believe this lack of effectiveness has any impact on the situation?

 

[Heallyon]

That is the reason why there are tasks that require our attention and effort.

 

[Umenny]

Take a look at the current news:

Meta's job cuts are gutting customer service, leaving influencers and businesses with nobody to call

Meta's two rounds of layoffs are further damaging the company's customer service for users, influencers, communities and businesses.

www.cnbc.com

 

[Greek-Rifle]

That is the reason why there are tasks that require our attention and effort.

It would be fantastic if everything could be slightly more expedient.

 

[Ysoserious]

Take a look at the current news:

Meta's job cuts are gutting customer service, leaving influencers and businesses with nobody to call

Meta's two rounds of layoffs are further damaging the company's customer service for users, influencers, communities and businesses.

www.cnbc.com

At the moment, it appears that artificial intelligence is unable to replace humans. Instead, it tends to frustrate us by consistently providing predefined responses. The inconvenience of having to wait for several days to receive a human support message can be quite bothersome.

 

[Mightyfellow]

It would be fantastic if everything could be slightly more expedient.

What issue are you experiencing, my friend?

 

[PowerFist]

What issue are you experiencing, my friend?

I would like to retrieve or regain some Bm.

 

[TheExecutor]

I would like to retrieve or regain some Bm.

It's quite challenging, but I sincerely wish everything turns out positively for you. Apologies for any embarrassment caused by my previous message.

 

[Kaptains]

Many of my appeals aren't getting approved, which is unfortunate.

 

[DonaldMaid]

Appeals tend to be unresponsive and sluggish, possibly due to this underlying reason.

 

[Delingha]

Many of my appeals aren't getting approved, which is unfortunate.

It's disappointing to wait for a long time and not see successful results.

 

[Delingha]

Appeals tend to be unresponsive and sluggish, possibly due to this underlying reason.

Yes, I believe so. The issue is that there's a low response happening.

 

[Kaptains]

It's disappointing to wait for a long time and not see successful results.

Yes, it's very difficult to accept, buddy.

 

[Readdi]

I think they'll allow AI to work in the future.

 

[Delingha]

I think they'll allow AI to work in the future.

AI is already in action, buddy. Automated messages and content moderation are all handled by AI. Only premium services require human assistance, like for big spenders or influencers on their platforms.

 

[MessageMister]

Humans usually handle censorship, but why do some accounts, even the clean ones, still struggle to get reinstated? Do they just sit in the office waiting for the time to pass? I think it's a good idea to use AI for handling appeals.

 

[TearStories]

I submitted an appeal, but the response came back very slowly.

 

[Stockwi]

I understand how you feel. Even after protesting many times when the ban was rejected, Facebook still didn't accept them.

 

[Discoverol]

Usually not impacted.