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Frequently Asked Questions
How can I purchase your proxies?
To get started, go to https://hexproxy.com and create an account. After that, go to the pricing page and choose your preferred plan. During checkout, you may use a promo code if you have one. Once your payment is processed, your proxies will be immediately available on your dashboard.
Do you provide a Trial?
Yes, we do offer a trial. Join our Discord support server, and open a ticket. We'll provide you with a test proxy for 1 hour suitable for your usage case.
We proxy protocols do you support?
For ISP proxies, we support HTTP(S) & SOCKS. By default, proxies are delivered with HTTP/HTTP protocol. Residential proxies, only supports HTTP/HTTP protocols.
Do you restrict access to any sites?
We do not restrict access to any sites, and proxies are available for usage on all websites.
Can I make a custom order?
Yes, you can place a custom order through our Discord support server. We can provide up-to 1K-25k IPs per order.
What is the difference between Mobile ISP & Retail ISP proxies?
There is no performance difference between Mobile & Retail ISP. Retail ISP is a cost-effective solution for users targeting basic social media sites (i.e. Tinder, Twitch, Twitter, Facebook, Instagram etc). Mobile ISP is our premium ISP proxy solution for users targeting every site across the web. Both plans come from IPs from AT&T (AS7018), Sprint (AS1239), and Windstream (AS7029). (**CURRENTLY, SPRINT & AT&T IS SOLD OUT, AND ONLY WINDSTREAM IPS ARE IN STOCK) Join our discord (https:/discord.gg/hex) to learn more about Sprint & AT&T proxy restock. Our discord has over 12,000 members.
Is there a data limit or thread limit?
We offer UNLIMITED DATA limit for all of our Static ISP proxy plans. Residential proxies does come with a data limit.
We offer UNLIMITED thread limit for both of our Static ISP & Residential Proxies.
Where is your proxies located?
Our Static ISP proxies are based out of Ashburn, VA, USA. Residential proxies are hosted amongst various cities across the world.
How do I achieve the lowest latency?
We suggest using servers hosted from the Washington, D.C. or Ashburn metro for the lowest latency.
Do you restrict access to any sites?
We do not restrict access to any sites, and proxies are available for usage on all websites.
What type of proxy authentication do you offer?
We offer IP & User: Pass & SOCKS5 authentication.
Do you offer IP rotation for Static ISP proxies?
Yes, we do. Open a ticket in our Discord support server and we'll rotate your IPs right away.
Do you offer plan renewals for Static ISP proxies and can I keep the same IPs?
Yes, we do. Our automated renewal systems lets you keep the same IPs for life.
What is your support hours?
We offer non-stop support ALL day long.
What are the payment methods?
The best way to reach out is through the Discord (discord.gg/hex) Support server. Additionally, you can also message us on Skype (live:hexproxies) and Twitter (@hex_proxy).
How can I test my proxies?
Before testing your proxies, make sure to configure them i.e. to set up IP authentication or User: Pass authentication, or else they will not work.
To to a proxy test, we suggest doing a cURL test.
HTTP/HTTPs PROXY TEST
curl -x “http://username: PASSWORD@IP PORT” ipinfo.io
SOCKS PROXY TEST
curl -x “socks5h://USERNAME: PASSWORD@IP: PORT” ipinfo.io
Alternatively, you can use a web browser proxy extension such as BP Proxy switcher to test your proxies.
What is the best to contact you?
The best way to reach out is through the Discord (https:/discord.gg/hex) Support server. Additionally, you can also message us on Skype (live:hexproxies) and Twitter (@hex_proxy).
Frequently Asked Questions
How can I purchase your proxies?
To get started, go to https://hexproxy.com and create an account. After that, go to the pricing page and choose your preferred plan. During checkout, you may use a promo code if you have one. Once your payment is processed, your proxies will be immediately available on your dashboard.
Do you provide a Trial?
Yes, we do offer a trial. Join our Discord support server, and open a ticket. We'll provide you with a test proxy for 1 hour suitable for your usage case.
We proxy protocols do you support?
For ISP proxies, we support HTTP(S) & SOCKS. By default, proxies are delivered with HTTP/HTTP protocol. Residential proxies, only supports HTTP/HTTP protocols.
Do you restrict access to any sites?
We do not restrict access to any sites, and proxies are available for usage on all websites.
Can I make a custom order?
Yes, you can place a custom order through our Discord support server. We can provide up-to 1K-25k IPs per order.
What is the difference between Mobile ISP & Retail ISP proxies?
There is no performance difference between Mobile & Retail ISP. Retail ISP is a cost-effective solution for users targeting basic social media sites (i.e. Tinder, Twitch, Twitter, Facebook, Instagram etc). Mobile ISP is our premium ISP proxy solution for users targeting every site across the web. Both plans come from IPs from AT&T (AS7018), Sprint (AS1239), and Windstream (AS7029). (**CURRENTLY, SPRINT & AT&T IS SOLD OUT, AND ONLY WINDSTREAM IPS ARE IN STOCK) Join our discord (https:/discord.gg/hex) to learn more about Sprint & AT&T proxy restock. Our discord has over 12,000 members.
Is there a data limit or thread limit?
We offer UNLIMITED DATA limit for all of our Static ISP proxy plans. Residential proxies does come with a data limit.
We offer UNLIMITED thread limit for both of our Static ISP & Residential Proxies.
Where is your proxies located?
Our Static ISP proxies are based out of Ashburn, VA, USA. Residential proxies are hosted amongst various cities across the world.
How do I achieve the lowest latency?
We suggest using servers hosted from the Washington, D.C. or Ashburn metro for the lowest latency.
Do you restrict access to any sites?
We do not restrict access to any sites, and proxies are available for usage on all websites.
What type of proxy authentication do you offer?
We offer IP & User: Pass & SOCKS5 authentication.
Do you offer IP rotation for Static ISP proxies?
Yes, we do. Open a ticket in our Discord support server and we'll rotate your IPs right away.
Do you offer plan renewals for Static ISP proxies and can I keep the same IPs?
Yes, we do. Our automated renewal systems lets you keep the same IPs for life.
What is your support hours?
We offer non-stop support ALL day long.
What are the payment methods?
The best way to reach out is through the Discord (discord.gg/hex) Support server. Additionally, you can also message us on Skype (live:hexproxies) and Twitter (@hex_proxy).
How can I test my proxies?
Before testing your proxies, make sure to configure them i.e. to set up IP authentication or User: Pass authentication, or else they will not work.
To to a proxy test, we suggest doing a cURL test.
HTTP/HTTPs PROXY TEST
curl -x “http://username: PASSWORD@IP PORT” ipinfo.io
SOCKS PROXY TEST
curl -x “socks5h://USERNAME: PASSWORD@IP: PORT” ipinfo.io
Alternatively, you can use a web browser proxy extension such as BP Proxy switcher to test your proxies.
What is the best to contact you?
The best way to reach out is through the Discord (https:/discord.gg/hex) Support server. Additionally, you can also message us on Skype (live:hexproxies) and Twitter (@hex_proxy).
